Return Policy

Returns

You may return items that are complete and like new for valid reasons within 7 calendar days of receipt.

Some conditions apply as explained further on this page.

How to make a return

1. Get a Return Authorisation

Request a return authorisation by calling +919810502023 to request authorisation. You will get an email with return authorisation details.

2. Pack your items carefully

Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, The Audio Company over-boxes most products. Please use the original over-box and the manufacturer’s packaging.

3. Attach the shipping label

For most returns, you will receive a Authorized Return Service (ARS) shipping label along with your return authorization email. Remove or mark out the original labels, then securely tape one completed ARS label to each package.

4. Give the package to our Logistics Partner 

You will be contacted by our logistics partner for collection and it will be duly collected thereafter. 

 

Refund & Exchange 

Refund options You may choose an exchange or store credit for the full amount of the items you purchased.

Refund method In rare cases, If approved, cash refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.

Non-refundable The refund policy does not apply to prepaid installations, or such services once the installation or service has been performed.

Exchange method If approved, you can exchange your return for another product of equal value. In case of exchange to a product of higher value than your initial order, you will be required to pay the balance before your exchange order will be shipped. 

Items must be new The Audio Company may refuse a customer return or charge a restocking fee when the returned item is not like new. Examples of conditions that will lead to refused returns or restocking fees include when the returned item has:

  • A different serial number than the one The Audio Company originally shipped.
  • Missing parts or the original product packing material.
  • Damage because it was improperly packaged for return shipment.
  • Been used (such as when a product shows installation marks or such evidence of use).
  • Damage from drops, spilled liquid, or mishandling (including during installation or other damage).

How will I know if you've received my return?

We will email or mail you a letter confirming that the return was processed. 

How long does it take The Audio Company to process my return?

After we receive your package, we normally process your exchange or refund within five business days.

 

Cancellations 

If for some reason you wish to cancel your order before it has been shipped or within 24 hours of placing your order, You may choose an exchange or store credit for the full amount of the items you purchased.